Refund policy

Return & Refund Policy

Last updated: January 13th, 2026

Thank you for shopping with Vanilla Bug Spray. Please read this Return & Refund Policy carefully before making a purchase. By placing an order on our website, you agree to the terms below.

Eligibility for Returns

Due to the nature of insect repellent products, we do not accept returns of opened or used items. This policy is in place to protect customer safety and comply with health and sanitation standards.

You may be eligible for a return or refund if:

  • The item you received is defective

  • The item arrived damaged

  • You received the wrong item

To be eligible, items must be:

  • Unopened, unused, and in their original packaging

  • Reported within 30 days of delivery

Non-Returnable Items

The following items are non-returnable:

  • Opened or used insect repellents

  • Items damaged due to misuse, improper storage, or normal wear

  • Clearance or final sale items (if applicable)

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us at {{SUPPORT EMAIL}} within 30 days of delivery.

Please include:

  • Your order number

  • A brief description of the issue

  • Clear photos of the product and packaging

Once reviewed, we will offer one of the following at no additional cost:

  • A replacement product

  • A full refund

Refunds

If your refund is approved:

  • Refunds will be issued to the original payment method

  • Processing time is typically 5-10 business days after approval

  • Original shipping costs are non-refundable, unless the return is due to our error

Exchanges

We do not offer direct exchanges. If your item qualifies due to damage or error, we will ship a replacement once your claim is approved.

Shipping Issues

We are not responsible for:

  • Delays caused by the carrier

  • Lost or stolen packages marked as delivered by the carrier

If you believe your package is lost, please contact us and we will assist in filing a claim with the carrier when applicable.

Contact Us

If you have questions about this policy, please contact us:

Vanilla Bug Spray
Email: {{SUPPORT EMAIL}}
Website: {{STORE URL}}

8. Policy Updates

We reserve the right to update or modify this Return & Refund Policy at any time. Changes will be effective immediately upon posting on our website.